Natural Body Spa and Shop at 1402 North Highland Avenue Northeast #1, Atlanta, Georgia.

LOVE this spa----very professional & caring staff. Usually fairly easy to book an appointment. I usually go for a 90 min. massage and always leave feeling nurtured and relaxed. I have given gift certificates to this location because I find it to be a hidden jewel that fully delivers excellent spa services.

Most of the staff at this location are respectful and highly professional. Unfortunately, I had to cancel an appointment earlier today. I sat in the lobby waiting 15 minutes after my scheduled time. 15 min is no big deal but no one asked what/who I was waiting for until I prompted them myself. It turns out, after calling the store, that there was a mix up of names, Haley and Hannah. The issue is/was, who I perceived to be the manager on duty, acknowledged that I had been waiting and there may have been a mix up but made no attempt to help. I watched as other patrons were helped promptly. Even after (eventually) I told someone I didn't feel up to getting the service anymore, the manager on duty did not feel the need to say anything as I walked out the door. Her excuse is that she was helping other person, but she could have easily told me to wait a few minutes. After calling the store back to speak with someone about my experience, Heather (the manager on duty who acknowledged the mix up) offered me a free facial, of which I declined. Free is great, but feeling like people are truly apologetic and sorry for your poor experience is priceless.